Frequently
Asked Questions
1.
How are these fares different than
buying a ticket from the airline
directly?
These tickets are for the most part
very similar to tickets you would
buy directly from the airlines.
You can request special meals, get
advanced seat assignments and almost
always accrue frequent flyer mileage.
An advantage is that these tickets
are often refundable (with a cancel
penalty).
2. How can I pay for my ticket?
All rates quoted can be paid with
a Credit Card / Debit Card. You
can also pay the amount in our office
or pay in our account.
3. How and when will
I receive my ticket?
Your request will be processed within
1 business day. Your ticket
will be shipped to with 5 Days via
FedEx or similar service if it is
a Paper Ticket. Most tickets
however are Electronic or "E"
tickets. In these cases an
Email confirmation will be sent
which you simply will print for
check in.
4. What if I need
to cancel or change my ticket?
If you need to cancel or change
your ticket prior to departure please
contact us immediately by phone.
In certain cases the tickets are
refundable minus a cancel fee.
If the ticket is refundable, the
terms will be disclosed to
you on the page where you enter
your credit card information.
If you need to make a change before.
We will need to get the ticket back
before your departure date and make
the change as needed. If changes
are permitted there will be a fee
assessed by the airline. If
you need to make a change after
departure and this is permitted,
you need to bring your ticket to
the airline office or airport at
your destination and they will make
the change for you. There
is a change fee involved as well
(usually $250) and the same booking
class will have to be available
to make this change. All of
the above changes are similar to
what the airlines will charge if
you bought a ticket from the directly.
However typically the airlines will
not permit you to have your ticket
refunded - which in certain cases
we do offer (with the applicable
penalty).
5.
Can I use someone else's credit
card to pay for a ticket?
Yes, but in that case you will have
to send a card authorization form
to our company signed by the card
holder.
6.
Why does a price show however when
I go to book it tells me that there
is nothing available for that date?
Our search engine is different from
other search engines.
We basically show you the lowest rates
that we have without taking availability
into account. The next step
is then to see if space is available
for that specific fare. This
way you know what the lowest fare
in the market is. If it is not
available you can now change dates
to possibly get this fare or simply
select a higher fare.
-- How many times have you called
an airline and asked for a price for
specific dates of travel. When
they quote you a price they do not
tell you that if you leave the day
before you may have saved $500. Wouldn't
it be nice to know this beforehand?
We try to do this.
7. How do I contact
you?
Please select the contact button
at the top of the page. This
will have all the information you
will need to get in touch with us.
We are open Monday-Friday 9am to
6pm.
